Refund & Cancellation Policy
We keep this simple and transparent so you always know exactly what you are committing to.
Last updated January 2025
Automatic renewal
Monthly subscriptions renew automatically on your billing date and continue until you cancel. There is no long-term contract and no cancellation fee.
Cancelling
You may cancel at any time before your next billing cycle, either from the billing portal inside your client account or by emailing us. Your cancellation takes effect at the end of the period you have already paid for — you keep access and any remaining deliverables for that period, and you will not be charged again.
No refunds for completed work
We do not issue refunds for work that has already been completed or delivered, including shoots that have taken place, content that has been produced, and management services already performed during the billing period. Partial months are not prorated.
One-time services and add-ons
One-time services and add-ons are non-refundable once work has begun. If you cancel an add-on before any work has started, contact us and we will refund it in full.
Failed payments
If a renewal payment fails, we will email you with a secure link to update your payment method and your subscription will be marked as payment failed. Services may be paused until the payment is resolved. If the payment is not resolved, the subscription may be cancelled.
Billing questions
If something on an invoice does not look right, or you believe you were charged in error, contact us using the details below and we will review it promptly. Every invoice and receipt is also available for download in your client portal.