Privacy Policy
This page is maintained by Elevate Food Media and explains what information we collect through this website and our client portal, how it is used, and the choices available to you.
Last updated January 2025
Information we collect
We collect information you give us directly — through our consultation form, account registration, checkout, and onboarding questionnaire — as well as limited technical information collected automatically when you browse the site.
Personal information
This includes your name, email address, phone number, and any details you include in a message to us. If you create a client account, we also store your login email and an encrypted password hash. We never store your password in readable form.
Business information
This includes your restaurant name, address, website, social media handles, cuisine type, menu and best-seller details, brand notes, goals, and filming availability that you provide during onboarding so we can deliver your marketing services.
Payment information
Payments are processed by Stripe. Card numbers, expiry dates and security codes are entered directly into Stripe's secure, PCI-DSS compliant payment form and are never transmitted to or stored on our servers. We retain only non-sensitive billing records: amounts, currency, payment method type (for example "Visa ending 4242"), invoice numbers, payment identifiers and billing periods.
Cookies
We use strictly necessary cookies and browser storage to keep you signed in to the client portal, to remember the contents of your cart, and to allow Stripe to complete a secure checkout. You can block cookies in your browser, but the portal and checkout will not function without them.
Analytics
We may use privacy-respecting analytics to understand aggregate traffic patterns — which pages are visited, from what type of device, and from what general region. This data is used in aggregate and is not used to identify individual visitors.
How information is used
We use your information to respond to enquiries, prepare proposals, create and manage your account, process payments and renewals, issue invoices and receipts, deliver the content and marketing services you have purchased, and send service-related emails such as payment confirmations and onboarding updates. We do not sell your information and we do not send marketing emails from this platform.
Data protection
Data is transmitted over encrypted HTTPS connections and stored in a managed database with row-level access rules, so each client account can only read its own records. Administrative access is restricted to Elevate Food Media staff. Uploaded media files are held in private storage and are only reachable through short-lived, signed download links issued to the account that owns them.
Third-party services
We rely on a small number of processors to run the business: Stripe for payments and subscription billing, our managed cloud database and storage provider for account and file data, and our email delivery provider for transactional email. These providers process data on our behalf under their own security and privacy commitments. Where we produce content for your social channels, the relevant platform's own policies apply to that content once published.
Client rights
You may request access to the personal information we hold about you, ask us to correct it, request a copy, or ask us to delete it. You can also close your account at any time. We will keep billing and invoice records for as long as Canadian tax and accounting rules require, even after an account is closed. To make a request, email us using the contact details below and we will respond within 30 days.